Social Media in 2019 can continue to be a great method for communicating with your customers, or potential customers. Here are some solid tips on some things you should do on social media, and things you should not do on social media.
Social media never forgets, so be wise grasshopper 🙂
What To Do: 1. Pause before you post. Write your post, wait 15 minutes and read it again before you post. You’ll avoid some terrible mistakes doing this – the kind that make the news for all the wrong reasons.
2. Just be you. Let your readers see you for who you really are. Most people follow others more for how they’re saying things than what they’re saying. Share your unique insight and strike a conversational tone that engages readers.
3. Set realistic expectations. Realize that social media alone won’t (usually) make you rich. Yes, it can help to build your brand reputation, generate awareness and increase visibility of your website and products. But you’ve also got to work on your website content, the quality of your products and services, working with partners and affiliates and so forth. Don’t get lost in social media, it’s only one piece of the puzzle.
4. Write for your readers. Focus your content on what will help your audience and write it in a way that they will consume it, use it and share it.
What NOT To Do:
1. Engaging with haters, trolls, and other negative influences online. Battling them is—and always will be—a lost cause. Just… don’t. Always take the high road. Always. I know it’s hard, especially if you’re like me and you know you are right, and want to have the last word. Just let it go!
2. Being on every social platform. Figure out which one, two or three channels deliver the best results for your business and focus exclusively on those.
3. Posting without proofbreading. Yes, that was intentional to make a point. Proofread everything at least twice. You will still make a few errors now and then, but not so many that people question your intelligence or the quality of your products and services.
4. Ignoring your followers’ questions, comments and messages. Ignoring your audience is the fast track to creating hard feelings, missing opportunities and damaging your brand. Do you want your customers to think you’re “Too good or high and mighty” to answer them? No way.
5. Using AI as a substitute for human interaction. Yes, you can schedule posts and use automation to save time, but it’s not a replacement for person-to-person communication on social media. Your followers expect to develop a relationship with you, which can only be done if you’re genuinely engaged with them.
I have not been good at some of the “To Do’s” and have pretty good at of some of the “Not To Do’s” (which is bad) in 2018, and really want to get better in 2019. What about you?